Dear Customer,

This email contains important information regarding your broadband account.

Your broadband Internet usage has been highlighted as exceptionally high
during peak periods and is affecting the service that we provide to other
customers.

All of our users have the right to an acceptable quality of service, and
to ensure this Tiscali employs a Fair Use Policy
(http://www.tiscali.co.uk/fup). This gives Tiscali
the right to manage customers whose usage adversely affects our network
and the service of other customers. This is referred to in clause 8.4 of
the Terms and Conditions of our Broadband service (note clauses 5.9 in
the old Terms and Conditions if you registered before 2005) and
detailed in our Fair Use Policy (http://www.tiscali.co.uk/fup).

You may upload and download as you wish outside the peak hours;
however we ask that you are considerate when using the internet
during the peak period.  Peak hours are from 6pm to 11pm Monday to
Sunday.  To avoid any further heavy use warnings
we strongly recommend you adhere to the following guidelines:

 o) Do not download large files during the peak periods

 o) Do not use Peer-to-Peer file sharing software during peak
   periods (e.g. Kazaa, BitTorrent)

 o) Try and keep internet use to email and web browsing during these times.


If you do not reduce your usage during these peak times we
will manage your usage. This means that you will share
bandwidth with other heavy users during peak times instead of
sharing bandwidth with normal users. Your service will continue
to be unlimited, but by sharing bandwidth with other heavy users
you are likely to experience slower speeds during peak times.

If you have a query regarding this letter then you can
email [email protected]

Important Note:  When emailing please use your Tiscali email
address ([email protected]) and use the following reference
in the subject line "FUP Warning1". It may prove difficult for us
to process any queries or requests without this information.

Yours Sincerely

Well I thought this is meant to be an unlimited service but I now find it has limits, I will try and keep most of the main downloads to the midday but I dont expect to have to limit downloading when I come home from work and just browse the web instead, I dont use p2p software at night, I barely even use it at all because it's slow, a nightmare, and ruins your PC.

What if I want to play online games or stream music when I get home from work, or watch videos on youtube/google video and I'm limited to 30 Kb/s or some other ridiculous speed, it's going to be a lame/slow experience, online gaming needs lots of bandwidth and so does video streaming which is why I brought the MAX package...

A couple questions regarding this:

1: Why cant you route heavy (Tiscali MAX) users to a pipe with more bandwidth, after all, we are paying for a supposedly unlimited service?

2: What kind of speeds is it limited to on the heavy users pipe?

3: How much downloading (in Gb's) during 6-11pm constitutes as being unfair?

4: Can I still backout of the contract and cancel this service?

I really am not satisfied about all this, and would like for you to provide clear details about your usage policy so I know exactly where I stand, not just a page that mostly tells me that p2p software is a line hogger and that we will get routed through the slow lane of the highway if we use too much.